policies

 

packaging

Each piece comes in a Bon Fire gift box for safe travel and storage. Ready to be given as a present (to yourself or others).


shipping

We offer free standard shipping on domestic (United States) orders over $50. Our preferred shipping method is the good ol’ United States Postal Service (USPS). For domestic orders we offer upgraded Priority shipping (2-3 days) for an additional fee. If you would like additional services (i.e. insurance or signature confirmation) or would like a different shipping carrier please contact us prior to purchase. Shipping time is in business days (Monday-Friday excluding holidays) and that time starts after processing. As each piece is hand crafted, orders will be processed 3-5 business days after payment, Monday to Friday 11am to 6pm (unless otherwise noted in the description of the piece). Orders placed after 6pm will start processing the following day. We will not process or ship any orders on national holidays. If you need an item within a certain window of time (for example – a rush delivery in time for a birthday), please contact us first and we will work with you and do our very best to make your deadline.

At Bon Fire Craft every one of our items is carefully made by hand. Some of these items are made as you order. During the holiday season, Bon Fire reserves the right to put your order on brief backorder – we will let you know immediately if we are out of stock, informing you of when we expect to ship your finished items, and if you prefer, we will grant you a full refund.

We now ship at flat rate prices and ship worldwide.


international shipping

We use (USPS) international first class as our standard method of shipping outside the United States. Tracking is not available for these orders. For rush deliveries and priority shipping rates please email us first through our contact form for a quote.

Please note that if you are outside the United States, shipping can take an additional 2-6 weeks to arrive at your door. Please be patient – usually customs is responsible for the delay.

Also note: import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what additional costs there may be before purchasing international goods.


PAYMENT

All prices are in USD (United States Dollars). Payment can be made either though our direct checkout powered by Stripe or with your PayPal account or with any major credit card through PayPal (you do not need an account with PayPal to process a payment). Both methods are encrypted and made fully secure by the good folks at the payment gateways. Order processing begins only after payment has been cleared.


JEWELRY CARE
 

All Bon Fire jewelry is handmade and given different finishes for stylistic effect. Some pieces are purposely antiqued or “patinaed” and should be cleaned with a jewelry cleaning cloth as a liquid or cream cleaner will remove this finish. Also, any piece containing pearls should never be dipped in a cleaner as it will harm the natural pearl surface. We recommend that you do not wear these pieces in the shower or a chlorinated pool since it can alter the oxidization levels. We also recommend that you do not sleep in these pieces since any loose jewelry can become entangled, snagged, and possibly broken.

If you have any other questions regarding the maintenance of your pieces, please email us by filling out our CONTACT form.


RETURN POLICY

Returns are evaluated on a case by case basis. If for some reason, you are not satisfied with your purchase please contact us with the reason and you may request a return approval.  You must contact us within 7 DAYS from date you receive your package- return requests after this period will be denied. We will refund/issue a store credit for your purchase (minus shipping) upon receipt of the item(s) in original condition. Custom orders are non-refundable/returnable. You must include your order number with your returned item(s). All proofs of shipment (printed receipts from the post office) are filed and kept for six months or until you contact us confirming that your jewelry has arrived. If you suspect your pieces were lost in the mail please wait an adequate amount of time before contacting us. We will then submit a claim to USPS, and only after they confirm will we send you a new item free of charge. 


PRIVACY POLICY

Bon Fire Craft values its customers and their privacy.  Customer information provided online will not be sold or distributed to third parties. Bon Fire wishes to maintain a safe and trustworthy relationship between all of its customers – please do not hesitate to contact us with any questions, concerns, or comments!